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FAQ

Where is my order?

Every order is shipped with a tracking number which is sent to you by email the moment we send the goods out. We normally ship < 24h after we confirm the payment of the order.

If you have not received the email with the tracking number <24h after payment please check your Junk Email folder. If still you cannot find it contact us at support@maray.pt

 

The tracking number does not work

Please note that there may be a short delay (a couple of hours) between the email you receive from us confirming the shipping and the tracking number becoming available in the courier system. If it is not working 2h after you have received our shipping confirmation email contact us at support@maray.pt

 

How can I pay my order?

You can pay with the usual methods (paypal, credit card, bank transfer). If you have chosen bank transfer please send the money to:

Maray - Rita Corrêa Mendes

IBAN: PT50 0010 0000424581000016 4

BIC/SWIFT: BBPIPTPL

To speed up the shipping we ask you to send us the payment confirmation to support@maray.pt

. A simple printscreen or pic of your bank receipt should be enough.

 

Do you ship abroad?

As of today we ship to more than 25 countries. Check the full list and shipping costs in our delivery and returns page.

If you cannot find your country mail us to support@maray.pt

with your order details and where you would like them to be shipped and we will try to fix it.

 

I did not get an order confirmation

We always send you (either by mail or SMS depending on your preferences): 1) an order confirmation when you place an order; 2) a shipping confirmation with tracking number when we ship the goods; 3) a "thank you email" around 48h after delivery to double check everything went ok.

If you are missing any of these please check your Junk Mail folder (depending on your settings they may end up there). If you still cannot find it contact us at support@maray.pt.

hint: 9/10 times you cannot find the order confirmation is because it is in the Junk Folder. The remaining 1/10 is because you misspelled your email and your order confirmation is left "hanging" somewhere in the cloud.

 

Where can I see your products?

We are always looking for cool physical places where to show case our shoes and get you the chance to feel and touch them. At any given time we are normally present in selected Concept Stores and/or Pop up stores but this varies. 

Check here where you can find us or book a visit to our Showroom in Estoril (by appointment only!) by mailing us to support@maray.pt

 

Maray is a brand owned by Rita Correa Mendes

NIF:  227579780

Av. de S. Pedro n. 6E

2765-409 Monte do Estoril